Wholesale FAQ | Ordering from Bulk Depot LLC

Find answers to common questions about wholesale ordering, account registration, product availability, shipping, pickup, cancellations, and returns at Bulk Depot LLC.

What is the minimum wholesale order?

The minimum merchandise order is $299. The minimum is calculated before shipping, taxes, discounts, payment fees, or other applicable charges.

Can I mix and match products?

Yes. Eligible products may be mixed and matched across available brands and categories unless a product, case pack, collection, or special offer states a different purchasing requirement.

Are the website prices wholesale prices?

Yes. Prices displayed on our website are intended for business buyers. Pricing, promotions, quantities, packaging, and availability may change without notice. Contact us regarding case quantities, pallet orders, or larger-volume purchases.

Do I need a wholesale account?

Business buyers may be required to provide their business name, contact information, billing and shipping addresses, tax identification details, and a resale certificate when applicable. You can apply for a wholesale account online.

Are your products authentic?

Yes. Bulk Depot LLC sells 100% authentic products sourced for wholesale distribution.

Where do orders ship from?

Orders are fulfilled from our warehouse in North Bergen, New Jersey.

How long do processing and delivery take?

Processing and delivery times vary based on inventory, order size, payment clearance, destination, carrier service, and seasonal volume. Delivery estimates are not guaranteed. Tracking is provided when available after the shipment is prepared and accepted by the carrier.

Is warehouse pickup available?

Pickup may be available for approved orders by prior arrangement. Do not arrive at the warehouse until our team confirms that your order is ready and provides pickup instructions.

Can I change or cancel an order?

Contact us immediately after ordering. Changes or cancellations may not be possible once an order enters processing, is packed, is assigned to a shipment, or is released to a carrier. Review our Order Cancellation Policy for details.

What is the policy for returns or damaged merchandise?

Wholesale purchases are final sale unless a claim is approved under our published policies. Damaged, defective, missing, or incorrect merchandise must be reported in writing within 24 hours of delivery with the order number, clear photographs, and a description of the issue. Do not return merchandise without authorization.

Review the Wholesale Returns Policy for complete requirements.

Do you ship internationally?

International buyers should contact us before ordering to confirm product eligibility, documentation, carrier availability, and shipping restrictions. Alcohol-based fragrances may be regulated as hazardous materials and may not be accepted by every carrier or service.

How can I get help?

Email sales@bulkdepotusa.com or call +1 862-407-8640. Include your business name, order number when applicable, and a clear description of your request.

You can also contact Bulk Depot LLC through our contact page.

This FAQ provides general information. Published website policies, invoice terms, and written order-specific agreements apply if any information differs.