Order Cancellation Policy | Bulk Depot LLC
This Order Cancellation Policy explains when an order placed with Bulk Depot LLC may be canceled, modified, or refunded.
Cancellation Requests
Customers may request an order cancellation within 24 hours of placing the order. A request must be submitted as soon as possible and is not automatically approved.
An order can only be canceled if it has not entered processing, been picked or packed, received a shipping label, been scheduled for carrier pickup, or been released to a shipping carrier. Because processing may begin shortly after an order is placed, the 24-hour request period does not guarantee cancellation.
If a cancellation is approved, the refund will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Orders in Processing or Already Shipped
Once an order enters processing, it cannot be canceled, changed, or refunded because inventory, labor, packaging, and shipping arrangements may already have been assigned.
Orders that have shipped cannot be canceled, recalled, or converted into returns. Refusing delivery does not qualify an order for a refund and may result in additional shipping, handling, storage, return transportation, or reshipping charges.
Order Changes and Address Corrections
Requests to add, remove, replace, or change products must be submitted within 24 hours and before processing begins. All changes are subject to product availability and approval by Bulk Depot LLC. Approved changes may result in additional charges, balance adjustments, shipping differences, or processing delays.
Customers are responsible for providing a complete and accurate shipping address. Address corrections must be requested before shipment. Once an order has been released to the carrier, the customer is responsible for carrier fees, delivery delays, return shipping, or reshipping expenses resulting from incorrect or incomplete information.
Shipping Delays
If Bulk Depot LLC cannot ship an order within the stated or applicable processing period, we may contact the customer with an updated estimate and available options. When applicable, the customer may accept the delay or request cancellation of the unshipped order.
How to Request a Cancellation or Change
Contact Bulk Depot LLC immediately and provide:
- Order number
- Business or customer name
- Email address used for the order
- Reason for the cancellation or requested change
Email sales@bulkdepotusa.com or call +1 862-407-8640.
Submitting a request does not confirm cancellation. An order is canceled only after Bulk Depot LLC provides written confirmation.
Damaged, defective, missing, or incorrect merchandise is handled separately under our refund policy and shipping policy. This policy should also be reviewed with our terms of service.