Wholesale Returns Policy and Payments | Bulk Depot LLC
This policy explains the return, damage-claim, refund, and payment procedures that apply to wholesale purchases from Bulk Depot LLC.
All Wholesale Sales Are Final
All wholesale purchases are final sale unless Bulk Depot LLC approves a claim under this policy or a separate written agreement.
Returns are not accepted because a customer:
- Changed their mind or no longer needs the merchandise
- Ordered the wrong product, size, or quantity
- Was unable to resell the merchandise
- Disliked a fragrance, design, packaging, or product
- Found a different price from another seller
Customers are responsible for reviewing product names, quantities, sizes, prices, shipping information, and order details before submitting payment.
Return Authorization Is Required
Do not return merchandise without prior written authorization from Bulk Depot LLC. Authorization does not automatically guarantee a refund, replacement, or credit. Returned merchandise must be received and inspected before a final decision is made.
Unauthorized returns may be refused, returned to the customer, held until applicable charges are paid, or disqualified from a refund, replacement, or credit. The customer is responsible for return shipping unless Bulk Depot LLC confirms otherwise in writing.
Damaged, Defective, Missing, or Incorrect Items
Inspect all merchandise immediately after delivery. Claims involving damaged, defective, missing, or incorrectly shipped items must be submitted in writing within 24 hours of delivery.
Your claim must include:
- Order number and business name
- Product name and affected quantity
- A detailed explanation of the issue
- Clear photographs of the merchandise
- Photographs of the shipping carton and internal packaging
- A photograph of the shipping label
- Photographs showing damage, leakage, or shortage
Claims submitted after the 24-hour period or without sufficient documentation may not qualify for review. Keep the merchandise, carton, packaging, labels, and damaged materials until our team provides instructions.
Carrier Damage and Delivery Inspection
Inspect packages and freight shipments before accepting delivery whenever possible. Visible damage, shortages, crushed or punctured cartons, leakage, or evidence of tampering should be photographed and noted on the carrier’s delivery receipt.
Carrier-related claims may be subject to the selected service, insurance coverage, carrier investigation, shipping terms, and invoice terms. Refusing delivery without written authorization from Bulk Depot LLC does not automatically qualify an order for a refund.
Condition of Approved Returns
If a return is authorized, the merchandise may be required to be:
- Unused, unopened, and in resalable condition
- In its original packaging with all included components
- Free from customer-applied labels, stickers, or markings
- Returned within the authorized period
- Securely packaged to prevent transit damage
Opened, used, altered, relabeled, improperly packaged, or customer-damaged products may not qualify. Fragrances, cosmetics, personal-care products, clearance merchandise, special orders, discontinued items, and customized purchases may be nonreturnable unless an approved claim involves damage, a defect, a shortage, or an incorrect shipment.
Approved Claim Resolutions
Depending on the circumstances, evidence, product availability, and order terms, an approved claim may result in replacement merchandise, a refund to the original payment method, account credit, a partial adjustment, or another written resolution.
Submitting a claim does not guarantee approval.
Refunds and Additional Charges
Approved refunds are generally issued to the original payment method. After processing, a refund may take approximately 2–7 business days to appear, depending on the bank, card issuer, or payment provider.
Original shipping, handling, payment-processing, insurance, freight, signature, and completed-service charges may be nonrefundable unless confirmed otherwise in writing.
Approved returns may also be subject to disclosed charges for restocking, return transportation, refused delivery, address correction, reshipping, storage, missing packaging or components, reduced merchandise condition, or carrier services.
Payments
Available payment methods are displayed during checkout or provided by our sales team. Large, international, special-order, pallet, freight, first-time, or higher-risk purchases may require an approved payment method and cleared funds before processing or release.
Customers must provide accurate billing, payment, contact, and shipping information. Orders may be held, declined, or canceled when payment cannot be verified, funds are not received, or fraud-prevention requirements are not satisfied.
Payment Disputes
Contact Bulk Depot LLC promptly if you believe a billing or order error occurred. When responding to a payment dispute, we may provide relevant invoices, order records, communications, shipping documents, tracking information, delivery confirmation, photographs, and applicable policies to the bank, card issuer, or payment provider.
A payment dispute does not automatically establish eligibility for a return or refund under this policy.
How to Submit a Claim
Email sales@bulkdepotusa.com within the applicable reporting period. Include your business name, order number, product information, supporting photographs, and a detailed explanation.
For assistance, call +1 862-407-8640 or contact Bulk Depot LLC.
Please also review our Order Cancellation Policy, Secure Billing Terms, and Wholesale FAQ.