Wholesale Returns Policy and Payments | Bulk Depot LLC

This wholesale returns policy explains the payment, return, damage-claim, refund, and merchandise-review procedures that apply to purchases from Bulk Depot LLC.

All Wholesale Sales Are Final

All wholesale purchases are final sale unless Bulk Depot LLC approves a claim under this wholesale returns policy or another written agreement.

We do not accept returns because a customer:

Changed their mind

Ordered the wrong product or quantity

No longer needs the merchandise

Was unable to resell the merchandise

Experienced slower-than-expected sales

Disliked a fragrance, design, size, or packaging

Found a different price from another seller

Customers are responsible for reviewing product names, quantities, sizes, prices, shipping information, and order details before submitting payment.

Return Authorization Required

Merchandise must not be returned without prior written authorization from Bulk Depot LLC.

An approved return authorization does not automatically guarantee a refund, replacement, or account credit. Returned merchandise must be received and inspected before a final decision is made.

Unauthorized returns may be:

Refused upon delivery

Returned to the customer

Held until shipping charges are paid

Disqualified from refund, credit, or replacement

The customer is responsible for return shipping costs unless Bulk Depot LLC confirms otherwise in writing.

Damaged, Defective, Missing, or Incorrect Items

Customers must inspect all merchandise immediately after delivery.

Damaged, defective, missing, or incorrect items must be reported in writing within 24 hours of delivery.

The claim must include:

Order number

Customer or business name

Product name and quantity

Clear explanation of the issue

Photographs of the merchandise

Photographs of the shipping carton

Photographs of the internal packaging

Photograph of the shipping label

Photographs showing visible damage, leakage, or shortage

Claims submitted after the 24-hour reporting period or without sufficient documentation may not qualify for review.

Do not discard the merchandise, shipping carton, internal packaging, labels, or damaged materials until Bulk Depot LLC provides instructions.

Carrier Damage and Delivery Inspection

Customers should inspect packages and freight shipments before accepting delivery whenever possible.

Visible damage, shortages, broken cartons, punctures, crushing, leakage, or signs of tampering should be documented and noted on the carrier’s delivery receipt.

Carrier-related loss or damage may be subject to the selected shipping service, insurance coverage, carrier investigation, our Shipping Policy, and the applicable invoice terms.

Refusing delivery without written authorization from Bulk Depot LLC does not automatically qualify an order for a refund.

Return Eligibility

When Bulk Depot LLC approves a return, the merchandise may be required to meet all of the following conditions:

Unused and unopened

In resalable condition

In the original packaging

Complete with all included components

Free from customer-applied labels, stickers, or markings

Returned within the approved period

Packaged securely to prevent transit damage

Products that have been opened, used, altered, damaged after delivery, relabeled, or removed from their original packaging may not qualify for return.

Fragrances, cosmetics, personal-care products, clearance items, special orders, discontinued products, and customized purchases may be nonreturnable unless defective, damaged, missing, or incorrectly shipped.

Approved Claim Resolutions

After reviewing an eligible claim, Bulk Depot LLC may provide one of the following resolutions:

Replacement merchandise

Refund to the original payment method

Account or store credit

Partial adjustment

Another written resolution agreed upon by both parties

The resolution depends on the circumstances, available evidence, product availability, order terms, and the nature of the claim.

Submitting a claim under this wholesale returns policy does not guarantee approval.

Refund Processing

Approved refunds are generally issued to the original payment method.

After a refund is processed, it may take approximately 2–7 business days to appear in the customer’s account, depending on the bank, card issuer, or payment provider.

Original shipping charges, handling fees, payment-processing costs, insurance charges, freight charges, signature fees, and completed services may be nonrefundable unless Bulk Depot LLC confirms otherwise in writing.

Restocking and Additional Charges

Approved returns may be subject to a restocking fee when permitted and disclosed by Bulk Depot LLC.

Additional charges may also apply for:

Return transportation

Refused delivery

Address correction

Reshipping

Storage

Missing packaging or components

Merchandise returned in reduced condition

Carrier or freight-accessorial services

Any applicable charge will be reviewed based on the circumstances of the return.

Payments

Available payment methods are displayed during checkout or provided by our sales team.

Certain large, international, special-order, pallet, freight, first-time, or higher-risk purchases may require an approved payment method and cleared funds before processing or release.

Customers are responsible for providing accurate billing, payment, contact, and shipping information.

Orders may be held, declined, or canceled when payment cannot be verified, funds are not received, or fraud-prevention requirements are not satisfied.

Payment Disputes

Customers who believe a billing or order error occurred should contact Bulk Depot LLC promptly so the matter can be reviewed.

Bulk Depot LLC may provide invoices, order records, customer communications, shipping documents, tracking information, delivery confirmation, photographs, and applicable policies to a bank, card issuer, or payment provider when responding to a payment dispute.

A payment dispute does not automatically establish eligibility for a return or refund under this wholesale returns policy.

How to Submit a Claim

Contact Bulk Depot LLC within the required reporting period:

Email: sales@bulkdepotusa.com

Phone: +1 862-882-1619

Include your business name, order number, product information, supporting photographs, and a detailed explanation of the issue.

This wholesale returns policy should be reviewed together with our Shipping Policy, Cancellation Policy, Secure Billing Terms, Refund Policy, and Terms and Conditions of Sale.